Repairs / Returns

All repairs and modifications are conducted at our Offices

Please Ensure that you save a copy of your Configuration map as no responsibility will be taken for deleted configuration maps.
Please remove or supply password if MAP is protected as MAPs will be deleted and a default MAP will be loaded into all ECU’s received with a password protected MAP if password is not supplied.

All ECU returns must be accompanied by a Haltech Return Information Form.
Any Haltech product received without this form fully completed and signed, will NOT be inspected and will be returned to the customer at their expense.
Please ensure a detailed description of the fault is noted on the form for a quick turn around time, as ECU’s received without a detailed fault description will not be looked at until one is provided, Haltech will not be responsible for obtaining this information from the customer.

Please Note: In addition to repairing all currently available Platinum and Elite ECUs, we also repair these following discontinued ECUs:

  • E6X
  • F10X
  • E6GMX
  • E8
  • E11v2
  • Pro Harness Series
Discontinued ECU’s sent to Haltech which are not listed above will be returned to the customer at their expense.
 

Please download the Return Information Form which corresponds to your closest Office and include it with your ECU.

Haltech Australia Return Information Form

Haltech USA Return Information Form

 

Haltech Limited Warranty

Lockin Pty Ltd trading as Haltech warrants the HaltechTM Programmable Fuel Injection System to be free from defects in material or workmanship for a period of 12 months from the date of purchase.

Proof of purchase, in the form of a bill of sale or receipted invoice, which indicates that the product is within the warranty period, must be presented to obtain warranty service. Lockin Pty Ltd trading as Haltech suggests that the purchaser retain the dealer’s dated bill of sale as evidence of the date of retail purchase.

If the HaltechTM Programmable Fuel Injection System is found to be defective as mentioned above, it will be replaced or repaired if returned prepaid along with proof of purchase. This shall constitute the sole liability of Lockin Pty Ltd trading as Haltech.

To the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations, either expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Lockin Pty Ltd trading as Haltech, be liable for special or consequential damages.