Remote Help

The Haltech Remote Help service allows our tech wizards to securely connect to your personal computer and troubleshoot Haltech-related issues right alongside you.

Just a heads up: Since a Haltech representative will be taking a peek inside your computer, you’ll be giving them the okay to tinker around with your desktop content, system settings, and/or ECU configuration. So, by requesting and accepting a remote session for us to remotely assist you with a technical-related issue, you accept responsibility for any changes made to your gear.

Also: Haltech does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Haltech software or system performance, or changes to your Haltech product settings including tune and configuration.

And remember: While our techs are top-notch, there’s no magic wand involved. This likely won’t be a one-click fix, and sometimes troubleshooting can uncover new issues. We cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

Sound good? Hold on to your horses! Remote sessions are by appointment only. So, before we get started, give your nearest Haltech office a quick call. They’ll make sure a remote session is the best course of action to resolve your issue, and if appropriate give you the go-ahead to start a session.

Please do not launch a session unless instructed to by a support agent.